Project detail

Project detail

Resilience UX Intern

Resilience UX Intern

Resilience UX Intern

I refined and iterated on a disaster-relief housing platform, focusing on transforming an initial concept into an MVP that could meaningfully test trust and user behavior.

UX Design, UX Research, Product Management

2025

2025

2025

Resilience Inc

User Persona

This persona was created based on the management’s assumption, but it didn’t fully reflect real user behavior or motivations

This persona was created based on the management’s assumption, but it didn’t fully reflect real user behavior or motivations

This persona was created based on the management’s assumption, but it didn’t fully reflect real user behavior or motivations

Qusetion Refraiming

The initial proposal from management focused on improving shelter quality.

 However, user interviews revealed that refugees cared more about escaping danger quickly than about relatively shorter term comfort.

The initial proposal from management focused on improving shelter quality.

 However, user interviews revealed that refugees cared more about escaping danger quickly than about relatively shorter term comfort.

The initial proposal from management focused on improving shelter quality.

 However, user interviews revealed that refugees cared more about escaping danger quickly than about relatively shorter term comfort.

Based on interview results, we redesigned a new user persona, focus is on user need of quickly escaping danger and finding a temporary safe place to stay

Based on interview results, we redesigned a new user persona, focus is on user need of quickly escaping danger and finding a temporary safe place to stay

Based on interview results, we redesigned a new user persona, focus is on user need of quickly escaping danger and finding a temporary safe place to stay

Competitor Analysis

We analyzed six commonly used platforms that our target users might interact with.

 The goal was to evaluate how these products address user needs during emergency housing situations and to identify design patterns and gaps.

We analyzed six commonly used platforms that our target users might interact with.

 The goal was to evaluate how these products address user needs during emergency housing situations and to identify design patterns and gaps.

We analyzed six commonly used platforms that our target users might interact with.

 The goal was to evaluate how these products address user needs during emergency housing situations and to identify design patterns and gaps.

Key Pain Points

Based on our analysis, we identified the following four key points as particularly important:

Based on our analysis, we identified the following four key points as particularly important:

Based on our analysis, we identified the following four key points as particularly important:

Brainstorm Process

Based on these four issues, we conducted a brief brainstorming session.

Based on these four issues, we conducted a brief brainstorming session.

Based on these four issues, we conducted a brief brainstorming session.

Exploratory Design: User Flow

We acknowledged the stakeholders’ vision of still "continuous developing based on the original app" and created high-fidelity prototypes based on their original concepts, ensuring their expectations were clearly represented.

We acknowledged the stakeholders’ vision of still "continuous developing based on the original app" and created high-fidelity prototypes based on their original concepts, ensuring their expectations were clearly represented.

We acknowledged the stakeholders’ vision of still "continuous developing based on the original app" and created high-fidelity prototypes based on their original concepts, ensuring their expectations were clearly represented.

We based our user flow on Airbnb and similar housing platforms, simplifying it to reduce friction for both hosts and users in listing and applying for properties.

We based our user flow on Airbnb and similar housing platforms, simplifying it to reduce friction for both hosts and users in listing and applying for properties.

We based our user flow on Airbnb and similar housing platforms, simplifying it to reduce friction for both hosts and users in listing and applying for properties.

Exploratory Design : Design Outcome I

We created high-fidelity designs that prioritize key elements to maximize user ‘s wiliness to apply for the housing.

We created high-fidelity designs that prioritize key elements to maximize user ‘s wiliness to apply for the housing.

We created high-fidelity designs that prioritize key elements to maximize user ‘s wiliness to apply for the housing.

Exploratory Design : Design Outcome II

We conducted a brainstorming session and devised a way to encourage users to submit their credit card information after applying, ensuring compliance with legal and verification requirements.

We conducted a brainstorming session and devised a way to encourage users to submit their credit card information after applying, ensuring compliance with legal and verification requirements.

We conducted a brainstorming session and devised a way to encourage users to submit their credit card information after applying, ensuring compliance with legal and verification requirements.

Reflection

As a UX designer

At the early stage of a project, a designer’s role goes beyond organizing and understanding the problem itself. It also requires identifying where the definition of “success” comes from.

A project’s success is often evaluated through multiple lenses: whether the vision is clearly articulated, whether the direction is internally aligned, or whether it convinces decision-makers on a psychological level that the idea can work.

In this context, design is not only a tool for testing real-world feasibility, but can also function to support conceptual viability.

From this project, I realized that although gaining real user traction would remain a challenge, my design practice was not a failure; it operated within a different evaluative framework.

As a Project Lead:

When leading a project, it is important to avoid fixating on “building an app” or “making a website” as the goal. The final form of a product is only an outcome, not the problem itself. The focus should always be on exploring multiple ways to address the core issue.

An MVP does not need to take the shape of a fully developed app or website—it can be a simple prototype or simulation designed solely to validate user needs and test the feasibility of a method.

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Contact

Let's Get in Touch

Let's connect and start with your project ASAP.

Or Call 917-521-9252

Mettalic shape background image

Contact

Let's Get in Touch

Let's connect and start with your project ASAP.

Or Call 917-521-9252

Mettalic shape background image

Contact

Let's Get in Touch

Let's connect and start with your project ASAP.

Or Call 917-521-9252